Contact
I welcome all queries, whether they are commission requests or dye questions so don’t hesitate to send a message
SHOP FAQ
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Each skein of yarn is dyed by hand and there may be variations even within the same dye batch. I suggest you alternate skeins to prevent any sudden colour changes. All yarns dyed in the same batch are sold in the same listing.
All the yarns are rinsed until the water runs clear after dyeing. There may still be some colour coming out in the first wash. Indigo dyed yarns may have some crocking even though all care has been taken to prevent this.To keep your garments better for longer, only hand wash with cool water and ph neutral washing detergent. Lay flat to dry. Although I use plants known for their colour and light fastness, plant dyed yarns will fade over time, this is their nature.
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All purchases are sent 3-5 days from payment. All parcels are sent first class in the UK and international orders via airmail. The parcels are not tracked or insured, but if you wish to add tracking, please contact me before making a purchase. Unfortunately I will not be able to refund parcels sent with standard post if they go missing. For international orders, the shopper is responsible for any tax or custom fees that may occur.
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If you are unhappy with your purchase, please send me a message and I will try to solve any issues you may have within 14 days of purchase. If you wish to return your purchase, the item needs to be in the same condition as sold and the buyer will pay for all postage costs.